You can also reach out to us on Twitter ( if you need anything (although more complex issues are best resolved via mail).Īpologies for the hassle, and thanks again for sticking with Fantastical and Cardhop! If you can’t see this message in your spam folder, please can you try opening another ticket on our website’s contact page? If for some reason you do not get a reply within 24 hours to this new ticket, please DM me here and I’ll get you up and running (and figure out why you can’t get responses from our support system). I wonder if this reply ended up in your spam folder? If it did, please whitelist us and respond to that message if you have any remaining questions. I searched our system for your full name, and I can see one of our support agents (David) actually sent you a reply on Monday 12th July – a few hours after you submitted your question via our web form. Sorry you’ve had issues with getting a response from our support team, and thank you for persisting with our apps despite this. I really don’t care about having no “credit” for the Cardhop purchase and if they WANT me to buy from Mac App Store instead of supporting them directly, I will but mostly, I just want it to work and be supported.Īny thoughts much appreciated Tidbits ftw for 30 years +!! Many devs do this and monitor discussion and questions as a way to see what’s happening with their products/users. There seem also to be no forums or any Flexibits community no subreddit either, a really easy way to help users. I should’ve researched an actual email address instead, my bad, but in any event, they should really answer.įrom what I can tell, there is ONLY email support, no chat or phone. I filled out a web form, no response, after quite a while. (Btw, this “split purchase” scenario should be directly addressed on their site not, afaik.) No sync, no recognition of the new “account” and weird effects on my contacts seem to have been the only results. All is now broken and I can’t figure out why. I bought Cardhop from App Store on iPhone, then created Premium account on Mac, downloaded from them directly. I usually buy software from developers directly when possible because Apple tax, developer ability to be responsive when Apple often isn’t, etc. So, because, of great love here and elsewhere for Fantastical I have signed up for a Premium account. While, I like many, have issues with badly supported subscription models (and there are many) I also completely understand the need for recurring revenue for ANY business and DO and WILL subscribe to SUPPORTED software. It’s recently been bundled into the Flexibits Premium subscription. I have loved Cardhop on my iPhone, iPad and recently, Mac as well. Tl dr: Attempts to spend money on Flexibits Premium subscription have resulted in brokenness support is also broken and seemingly unavailable.
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